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Home Banking FAQs

Question #1

What equipment and software do I need to access the Home Banking?

You will need an Internet connection and Web Browser software which supports Secure Sockets Layer (SSL) encryption. In all cases it is important that you be on the most recent release of whatever version you are using and that security patches are up-to-date.

The following Web Browsers are currently supported for use with Home Banking:

  • Internet Explorer 8 and higher (non-compatibility mode)
  • Firefox 14 and higher
  • Safari 5 and higher
  • Chrome 20 and higher

Question #2

Is the Internet safe and secure for online banking?

Yes. This is a common concern with banking and commerce on the Internet. Data on the Internet is safeguarded by encryption as it moves between systems. We use 128-bit encryption: Secure Socket Layer 3.0 (SSL) for all communications. Data residing on Home Banking can only be accessed by using an authorized Sign-on ID and Password.

You can help safeguard your information and the internet banking system by protecting your Sign-on ID and Password. A proper combination of your Sign-on and Password is the only way to get access into your account. Please be careful to keep this information secure.

Question #3

Can anyone else see my account information?

Your online account information is available through access methods which have been rigorously tested for their secure access. The information is not public. Only you can access it using your Sign-On ID and Pass Code. 

Question #4

What if Home Banking goes down? Will my transfers go through?

If Home Banking and all of our back up systems were to go down, you can be comfortable that any transaction for which you had already processed, prior to the system going down, will go through. If you were in the middle of a transaction and there is some question as to whether the system has received the request, you may feel free to contact the Credit Union to ensure your transaction request has been accepted.

Question #5

What types of accounts are included in Home Banking?

You can access the following types of accounts:

  • Checking
  • Savings
  • Loan
  • Certificate/Investment

Question #6

Can I have more than one checking account linked to Home Banking?

Yes. You can link all of your checking accounts to Home Banking.

Question #7

How current is this information?

It is current. Your balances will reflect all activity on your account up to the time you access Home Banking. Any transactions you do in Home Banking will be reflected immediately in your balances.

Question #8

I can view other areas of the web site, but I can't get into Home Banking. What's wrong?

If you are able to view other areas of our web site, but are unable to access Home Banking, it may indicate that you are having a problem accessing secured sites in general. Both your browser and Internet Service Provider must support secured sites. Refer to the requirements for using Home Banking. Using other browsers may prevent access to Home Banking. Another reason that you might not be able to access Home Banking is that your cookies may not be enabled. In order to enter the secure encrypted site you must accept the cookies.